Mantis Bug Tracker - Forums

As the topic . I know that you can enter the user name in the appropriate field, the problem is that only a person with administrator privileges can see the list of users. And what if the application is made after a telephone consultation, but we want the customer reporting by phone to be also infor...

Thx again

I deleted the settings for a project and it looks like it works fine now

Can you please write to me where to check?

I didn't really set anything up there. I would like to achieve such an effect that everyone added to a given project would not receive e-mails, but only the person who created the application. Because at the moment it is so that all persons added to the project (private) receive information when the...

I wrote back to the client in the application and did not get anything on e-mail.

I have one more question not fully related. How can I set the client to receive notifications regarding only his request? When I add clients to the project, they get spam in the form of all submissions from all people added to the project

I don't really want to buy that many domains and ssl certificates. I have one company domain and I want to handle requests within it. I thought that each client would have their own e-mail, e.g. aaa@company.com and this e-mail would be attached to the project. Because I don't see any other solution ...

SL-Gundam wrote: ↑29 Apr 2021, 14:25 One mailbox can only have one project so you would not get the desired result.

You could of course use IMAP but that would require moving emails to the proper folders.
But this could be automated with mailbox rules.

How to configure imap to make it work that way ?

I would prefer there to be only one mail, following this example mantis@company.com, while e-mails would come from different customer mailboxes

Thank you for your response But apparently I misinterpreted the projects they are for companies and employees of these companies send e-mails with information about errors. Several companies have several projects. My point was to assign tickets for a given pool of customer email addresses to a speci...

Hi. At the outset, I would like to welcome all the users of this forum. I have a question how to solve the problem with the automatic creation of new tickets. Let me start with an example: Project 1 for clients with the domain xxx@aaa.com Project 2 for clients with the domain xxx@bbb.com I would lik...