Email reporting
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Re: Email reporting
If you give me more information about the issue is with setting up the job in task scheduler maybe i can give you some advise
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- Posts: 13
- Joined: 10 Jan 2017, 16:14
Re: Email reporting
Ok so I deleted the task and I can manually run the script. At least a few times before I am locked out.
"Error #27 Maximum number of attempts in 3600 seconds" or something like that. It flashes so fast its hard to catch.
Before I create a task I need to fix another issue that is coming up with it creating 6 tickets from one email.
I am using a gmail account for testing but will eventually switch to an exchange account.
Currently it will not delete the emails from the server either.
I will try to get some screen shots of the activity if you would like.
"Error #27 Maximum number of attempts in 3600 seconds" or something like that. It flashes so fast its hard to catch.
Before I create a task I need to fix another issue that is coming up with it creating 6 tickets from one email.
I am using a gmail account for testing but will eventually switch to an exchange account.
Currently it will not delete the emails from the server either.
I will try to get some screen shots of the activity if you would like.
Re: Email reporting
For the errors.
Open a command console on the folder where the script is. Run the script that way and the output stays so that you can read it or you could also try using the "Complete test" feature of EmailReporting on the mailbox in question
As for emails not being most likely means that it ran into an error while parsing the email
I'm very interested to see this error so that we can fix it
Open a command console on the folder where the script is. Run the script that way and the output stays so that you can read it or you could also try using the "Complete test" feature of EmailReporting on the mailbox in question
As for emails not being most likely means that it ran into an error while parsing the email
I'm very interested to see this error so that we can fix it
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- Posts: 13
- Joined: 10 Jan 2017, 16:14
Re: Email reporting
Ok here is what i did.
I wiped out all mantis/xampp database and installs on the hard drive.
reinstalled everything from scratch.
configured email for a gmail account
added the plugin for email reporting
configured it
sent one test email
ran PHP script
9 separate tickets were opened from one email
I wiped out all mantis/xampp database and installs on the hard drive.
reinstalled everything from scratch.
configured email for a gmail account
added the plugin for email reporting
configured it
sent one test email
ran PHP script
9 separate tickets were opened from one email
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Re: Email reporting
Based on these emails i suspect the email address where MantisBT is sending notification emails about new accounts, and also the email address of the reporting user is the same email account which EmailReporting is monitoring for new emails
You need to make absolutely sure that the email address or folder within a mailbox is exclusively used by EmailReporting.
You have 2 options
You need to make absolutely sure that the email address or folder within a mailbox is exclusively used by EmailReporting.
You have 2 options
- Use IMAP and make EmailReporting monitor another folder besides the INBOX folder. This will require that any emails that EmailReporting will need to process must be manually moved to the folder in question
- Set up a new email address which will only be used for receiving emails that should be processed by EmailReporting. This email address should only be used as the email address from which MantisBT sends emails but should not receive any other emails
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- Posts: 13
- Joined: 10 Jan 2017, 16:14
Re: Email reporting
This email address is only used and was created exclusively for this mantis test. I am the only one that knows of its existence. the only email sent to it was from my personal email account with the subject "Email reporting test 1 1/18/17 209"
Before running the fetching script I logged into email server and verified one one email was present on the server.
For some reason the plugin is processing one email and turning it into 9 different tickets and a reminder.
After the install I made no modifications to any files on the mantis build other than setting email up.
Before running the fetching script I logged into email server and verified one one email was present on the server.
For some reason the plugin is processing one email and turning it into 9 different tickets and a reminder.
After the install I made no modifications to any files on the mantis build other than setting email up.
Re: Email reporting
So your saying that the email address that is monitored by EmailReporting is not connected to any user account in MantisBT?
By default all users with global access level ADMINISTRATOR are notified by MantisBT of new users being registered.
Please verify which email addresses are connected to the administrator users
If that is not the case then i'm afraid you would need to look at your MantisBT installation to see how its set up and debug the situation. If needed i'm willing to help but that would require giving me access to your system or providing me with a copy of the MantisBT folder and a copy of your database
You can also follow the advise in this post: http://www.mantisbt.org/forums/viewtopi ... 159#p61159
It will give a little more control on what emails are processed and you will be able to monitor the incoming emails in the mailbox (the first option, IMAP, is probably the easiest to test)
By default all users with global access level ADMINISTRATOR are notified by MantisBT of new users being registered.
Please verify which email addresses are connected to the administrator users
If that is not the case then i'm afraid you would need to look at your MantisBT installation to see how its set up and debug the situation. If needed i'm willing to help but that would require giving me access to your system or providing me with a copy of the MantisBT folder and a copy of your database
You can also follow the advise in this post: http://www.mantisbt.org/forums/viewtopi ... 159#p61159
It will give a little more control on what emails are processed and you will be able to monitor the incoming emails in the mailbox (the first option, IMAP, is probably the easiest to test)
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- Posts: 13
- Joined: 10 Jan 2017, 16:14
Re: Email reporting
Sorry for the delay in my response i have been out of the office.
I would love to have you take a look at it. Would you be free some time next week?
I would love to have you take a look at it. Would you be free some time next week?