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It seems like our customers who are monitoring a ticket are not getting emails when a note is added. No, the [private] box is not checked. Is there a config settings variable or setup screen option that controls this?
Threre is column "Users monitoring this issue" / row "E-mail on Note Added" on page Manage > Configuration > E-mail Configuration
Thanks. I had added a "Predeployment" status and those boxes were not checked in that sconfig screen, but some users aren't getting emails when just a note is added to a ticket they are monitoring. Those people were added as monitors *after* the ticket had been created and had activity in it, if that matters. As well, it is remotely possible that they have some weird filter on their email client also I suppose...ugh. Hte these kinds of problems.