Mantis creates new ticket after autoreply

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

Moderators: Developer, Contributor

Post Reply
thomaslinux
Posts: 2
Joined: 20 Apr 2012, 08:15

Mantis creates new ticket after autoreply

Post by thomaslinux »

we've installed mantis V.1.2.9 with email plugin. It works well, but we've observed a strange issue.
If there is an existing ticket and an update of it, then sends the system a notification email. so far so good.
But if a recipient sends an autoreply email (vacation notify) will a new ticket with new ticket-ID be created.

This happens on every autoresponding emails.
Are there some settings of the email parser?
SL-Gundam
Posts: 722
Joined: 06 Jul 2011, 14:17

Re: Mantis creates new ticket after autoreply

Post by SL-Gundam »

Is EmailReporting allowed to add notes? (See the configuration options)

Which version of EmailReporting are you running?
SL-Gundam
Posts: 722
Joined: 06 Jul 2011, 14:17

Re: Mantis creates new ticket after autoreply

Post by SL-Gundam »

One more option should be considered.

If an issue is past the bug_readonly_status_threshold then a new issue will be created with a relation to the old one. This by default happens to issues past the RESOLVED status

The above might change in 0.9.0. But i'm still thinking about it
thomaslinux
Posts: 2
Joined: 20 Apr 2012, 08:15

Re: Mantis creates new ticket after autoreply

Post by thomaslinux »

@SL-Gundam

Hi,

we're running email plugin 0.8.4, EmailReporting allowed to add notes is enabled.
That's why we are allow to do the complete (nearly) workflow via email.
Whats the bug_readonly_status_threshold?
The concerning tickets are not in the RESOLVED status.
We have created some other states between the default state-numbers but we did not change the default states.
By the way, where may we get the mentioned plugin version 0.9.0?
SL-Gundam
Posts: 722
Joined: 06 Jul 2011, 14:17

Re: Mantis creates new ticket after autoreply

Post by SL-Gundam »

0.9.0 (0.9.0-DEV) is currently in development but because of a change in 1.2.6, it could fix some problems that occur as a result of that change

follow the links on this page: http://www.mantisbt.org/wiki/doku.php/m ... lreporting

bug_readonly_status_threshold is a setting that can be found in the config_defaults_inc.php found in the root of the mantisbt folder
Post Reply