Hello everybody,
we use Mantis 1.2.14 with EmailReporting 0.9.0-dev.
When I write a html mail in outlook, mantis create a ticket without word wraps.
I think it is a problem with the charset, because text mails works fine!
So which charset i had to use?
Thanks!
Best regards
hansdampf
Outlook charset
Moderators: Developer, Contributor
Re: Outlook charset
The charset should be set to the charset of your MantisBT database/tables/fields.
Usually this is UTF-8 but it could be different for you
Word wraps are probably a cause of plain text emails versus html emails converted to plain text (the conversion is done using http://simplehtmldom.sourceforge.net/)
html markup is not supported so you will never see full html tickets.
Usually emails contain 2 versions of themselves. A html version and a plain text version. If EmailReporting can find the plain text version it will use it but a mail server like Microsoft Exchange does not provide these by default to pop3 and imap clients. But it can be enabled
Usually this is UTF-8 but it could be different for you
Word wraps are probably a cause of plain text emails versus html emails converted to plain text (the conversion is done using http://simplehtmldom.sourceforge.net/)
html markup is not supported so you will never see full html tickets.
Usually emails contain 2 versions of themselves. A html version and a plain text version. If EmailReporting can find the plain text version it will use it but a mail server like Microsoft Exchange does not provide these by default to pop3 and imap clients. But it can be enabled
Last edited by SL-Gundam on 06 Mar 2013, 23:35, edited 3 times in total.
Re: Outlook charset
I have activate in Microsoft Exchage, that the emails convert into plain text version. Now it works.
Thanks !
Best regards
hansdampf
Thanks !
Best regards
hansdampf