Automatic change of status on reply
Posted: 16 Nov 2022, 15:29
Hi All,
I've recently started working with Mantis (Version 2.25.5) and configured it in a way so that it's easier for our clients and developers (who are not used to a tool like this) to work with.
That included creating custom "Status" levels.
Our workflow is as follows:
New -> Assigned -> In Progress -> Awaiting Reply (if the developer has a question to the customer) -> Pushed to accept -> pushed to production -> resolved -> closed.
Now the "Awaiting reply" basically functions as the standard "feedback" but does not automatically get updated when the customer replies to the developers question. (Logical as I changed the name). Is there a way to change the way the original flow works without having the status "feedback" back? This was confusing to all users in our system. I am familiar with PHP, but hoping I don't have to change source code or spend a lot of time reading through the code to figure this out.
Is there a setting I am not seeing in the admin panel / config files?
I've recently started working with Mantis (Version 2.25.5) and configured it in a way so that it's easier for our clients and developers (who are not used to a tool like this) to work with.
That included creating custom "Status" levels.
Our workflow is as follows:
New -> Assigned -> In Progress -> Awaiting Reply (if the developer has a question to the customer) -> Pushed to accept -> pushed to production -> resolved -> closed.
Now the "Awaiting reply" basically functions as the standard "feedback" but does not automatically get updated when the customer replies to the developers question. (Logical as I changed the name). Is there a way to change the way the original flow works without having the status "feedback" back? This was confusing to all users in our system. I am familiar with PHP, but hoping I don't have to change source code or spend a lot of time reading through the code to figure this out.
Is there a setting I am not seeing in the admin panel / config files?